Shipping policy


All international orders excl. EU could be subject to a VAT charge of up to 20% by Customs. To help alleviate this cost, SYMBYX offers Free Shipping to all international customers

SYMBYX Neuro: Due to high demand, the SYMBYX Neuro will be dispatched four weeks from four weeks from date of purchase.

Australian Customers: Free Express Shipping via Australia Post takes 1-7 business days. Please allow an additional 2-4 days for your order to be processed and dispatched by SYMBYX. 

NZ Customers: Free Express Shipping via DHL Express.

EU Customers: Free UPS Shipping. Usually arrives within 2-4 business days of being delivered. 

UK Customers:  For UK purchases please visit Free domestic shipping via Royal Mail.

International Customers: Free DHL International Express Shipping (5-14 business days). Please allow an additional 2-4 days for your order to be processed and dispatched by SYMBYX. 

Once your order has been shipped, you will receive an email with a tracking number. If you do not receive an email, please contact customer service on 

We do our best to make sure all parcels arrive as quickly and safely as possible. 

Taxes and duties: All international deliveries may be subject to duties and taxes. Duties and taxes are unique to each region and remain the responsibility of the customer. In most cases, duties are charged once the parcel reaches its destination. For more information on duties and taxes in your region, we recommend you visit your local customs website. 


All of SYMBYX's innovative products are designed and built to the highest quality, safety and durability, and come with a two year manufacturing warranty, for home or personal use, from the date of purchase.  

The warranty we provide is limited to general use under authorised conditions as described in the instruction manual enclosed with your purchase. Commercial users are provided with a one year warranty from the date of purchase.

Please email us at within 30 days of the product fault event with the following information (your name, the date of your purchase, the nature of the alleged defect and the serial number of the product) and we will assist you promptly. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

In Australia our goods come with guarantees that cannot be excluded under the Australian Consumer Law. In New Zealand our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.  

To the extent permitted by law, this SYMBYX guarantee and warranty excludes defects caused by the product not being used in accordance with instructions, accidental damage, misuse or being tampered with by unauthorised persons.

SYMBYX does not offer refunds in change of mind situations. Our lasers are approved medical devices but, in accordance with other therapies, will have varying effects on different individuals. SYMBYX offers all customers access to its team of clinicians who are happy to assist you in optimising your laser therapy.