Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from symbyxbiome.com (the “Site”).
Personal information we collect
When you visit our Site, we automatically collect certain information about your device and how you interact with our Site. This includes information such as your web browser, IP address, time zone, and cookies installed on your device. We also collect information about the pages you view, how you arrived at our Site, and your browsing behaviour. We refer to this automatically-collected information as “Device Information”.
We use this information for purposes such as:
- Improving our website performance
- Personalising your user experience
- Providing targeted advertising
We collect Device Information using the following technologies:
- Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit All About Cookies.
- Log Files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.
Additionally, when you make or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). We share your Order Information with third parties who assist us in fulfilling orders (such as payment gateways and shipping companies). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- more generally to improve and optimise our Site
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SYMBYX is required by regulation to maintain valuable information entrusted by customers. SYMBYX employees, at times, may require access to this information for the provision of ongoing clinical and customer services, on a need-to-know basis only. SYMBYX utilises communication platforms that are compliant with both the Health Insurance Portability and Accountability Act (HIPAA) and the General Data Protection Regulation (GDPR). These regulations are designed to ensure the privacy and security of personal information. SYMBYX will take all reasonable steps to protect all health and personal information and will never share such information without a customer’s express consent, unless required by law. SYMBYX hereby advises all customers that access to this information for internal purposes is a condition of sale. Any unauthorised breach, however unlikely, of SYMBYX systems dealing with customers’ records will be reported to the appropriate legal authorities and customers immediately. SYMBYX engages with third party platforms that implement robust security and privacy measures such as encryption, firewalls, and regular security audits. SYMBYX takes all reasonable steps to ensure that such platforms have sufficient security measures in place that are compliant with all regional standards and regulations.
Sharing you Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use the Site - you can read more about how Google uses your Personal Information here. You can also opt-out of Google Analytics here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at here.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://myadcenter.google.com/controls
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal here.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Subscribing to our Newsletter
With your consent, we may use your personal information to subscribe you to our company newsletter, to learn more about upcoming trials, new research, media, and products. You have the right to opt out of receiving our company newsletter at any time. If you no longer wish to receive these communications, you can unsubscribe by following the instructions provided in the communication or by contacting us using the details listed below.
Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@symbyxbiome.com or by mail using the details provided below:
CEO, Re: Privacy Policy, SYMBYX PTY LTD. Level 3/116 Military Road, Neutral Bay NSW 2089 AUSTRALIA