Frequently Asked Questions

• Backed by Science:
  30 + years of scientific evidence, 5,000 + peer reviewed and published scientific reports and hundreds of additional clinical trials underpinning the benefits.
• Easy to use and non-invasive:
  No surgery. No swallowing or injecting of medicines. Appropriate for home use. Can continue medication (if currently taking)
• Pain free:
  Some patients may feel mild warmth during treatment but the treatment itself is painless.
• Drug free:
  No synthetic substances are introduced into your body. Laser therapy is completely natural. As always, please consult with a qualified medical professional before any changes are made to your regular care routine.

When light at the correct wavelength is applied during treatment, it sets off a cascade of healing biochemical reactions. The body tissue, through the mitochondria in the cells, absorbs the light and damaged cells begin to regenerate.

Superficial tissue is commonly treated with wavelengths between 600 and 700 nanometers (nm), and wavelengths between 780 and 950 nm are commonly used where deeper penetration is required to heal.

The differences between Light Emitting Diodes (LEDs) and lasers are in speed, transmitting distance and consistency. In summary, lasers operate at much faster speeds than LEDs, are more intense and can also transmit light much farther distances with fewer errors. However, be aware that there are large differences in the quality and efficacy of the many lasers and LEDs for sale on the internet. Most are not regulatory approved nor come with the necessary scientific research backing for the highlighted indication. SYMBYX Lasers are manufactured in Sweden and use super-pulsed diodes that will transmit with precision and consistency over many years.

Yes, there are over 4,000 published peer-reviewed articles about the impact and value of light therapy. Please see Published Research on our website. SYMBYX’s own current research efforts are focused on therapies used tomanage certain motor, cognitive and sensory deficits associated with Parkinson's disease, as well as other intractable conditions. 

PBM is widely credited to have been first applied by doctors in the late 19th century. In fact, in 1903 a Danish Physician called Dr Niels Ryberg Finsen was awarded the Nobel Prize in Medicine for his work in treating tuberculosis with ultraviolet or blue light and smallpox with red light. Much further work was then done by a Hungarian physician called Dr Endre Mester in the 1960s. Dr Mester is considered the pioneer of laser medicine.

No, the medical benefits of lasers were known long before NASA existed. However, NASA's deep interest in lasers provided more confidence and a springboard for much additional scientific research. The story goes that NASA astronauts accidentally discovered the benefits of light therapy when using LEDs to grow flowers in space. It’s not understood fully why, but hand cuts and body wounds do not heal in space as they do on earth. However, the NASA astronauts growing the seedlings in space noticed the remarkable side effect of healing hand-cuts and wounds.

Interestingly many of the modern technical advances in medical laser therapy were made by Soviet scientists in the former USSR as a consequence of the Chernobyl nuclear disaster. The application of laser therapy for pain, open wound, inflammation and scar reduction helped thousands of injured patients at the time. 

Using PhysioCare, most customers begin to notice a reduction in pain after just 3-4 treatments, but results will vary from person to person and depend on the size and severity of the pain or specific ailment. Please see specific guidelines for your body ailment in the Instruction Manual that comes with each of our devices.

How often you need to use your laser will largely depend on the specific body part or ailment being treated. For example, a sore finger or toe, being a smaller area of the body, may require less days of treatment than, for example, lower back pain. Back pain may require at least 1-2 weeks of treatments. We recommend using your PhysioCare laser device daily for the first 3-5 days, and then 2-3 times a week (or every second) day for several weeks. Specific guidelines are outlined for each body ailment in the attached Instructions Manual on pages 15-17.

Whilst laser therapy may be safe, we do NOT recommend the therapy for pregnant women as there is currently insufficient research to support this type of usage.

No, sorry. If you have epilepsy or are photosensitive we do NOT recommend laser therapy.

Yes, DermaCare is safe for post cancer patients and we have many customers who have found some great relief from their symptoms. Such symptoms are often an unwanted and unanticipated, nasty side-effect of chemotherapy treatment. 

Yes, in fact many SYMBYX customers have great results from using PhysioCare to assist in the post-operative recovery process. DermaCare would also be very handy for post-operative scar healing. You would obviously need to follow a very hygienicapplication protocol if used post surgery.

You can use your SYMBYX laser almost everywhere except of course over (or near) your eyes, genitals and other endocrine glands (such as your thymus and thyroid). Althoughthe PhysioCare Laser emits light in the infrared spectrum (which is completely invisible to the naked eye), it is still a high-grade medical device that delivers continuously super-pulsed 70 mW of energy whilst activated.

We advise that users of our devices be over 16 years of age. Adult supervision is required for any patients 8-16 years of age. We do not advise laser therapy for children under 8 years of age.

No, you do not need to shave before using our PhysioCare Laser. Skin should be clean, dry and free from personal care products such as moisturisers, creams, lotions, etc. Please do not use a SYMBYX laser over tattoos as this skin tends to be far more sensitive.

Yes, please see the instructional video for PhysioCare under the HOW TO USE section of our website. Laser treatment times are ~30 seconds to 1 minute per point on the body. As little as 1 point on the board may be treated, in simple cases such as a sore finger or sore toe, but as many as 15 points may be treated for larger or more complex pain or dysfunction such as with chronic lower back pain. This is explained in the instruction manual that comes with your device purchase (on pages 15-17).

No. Please contact us immediately at info@symbyxbiome.com or +61 2 8066 9966. SYMBYX Lasers are safe but high-grade medical devices and need to be serviced every 3-4 years. 

If your batteries are only lasting a few days, this probably means you are failing to fully turn OFF the laser device after use. Pleasecheck. You may be inadvertently leaving the device in the STAND-BY position. To test if the machine is fully turned off after use, it should not be possible to emit laser light when pressed onto skin in the OFF position.

You can use an alcohol wipe, or any antibacterial product to clean down the handset and the light window after each treatment. Ensure your handset is powered off, before doing so. You should then store the handset in a cool, dry place after use (once the handset is completely dry), out of reach of children and pets. 

It depends on which device you purchase. It isn't necessary to wear eye protection while using the PDCare, PhysioCare, DermaCare and the SYMBYX Neuro, however, it is required that you wear safety glasses whilst using the DuoCare 904 and the ProSeries. Safety glasses are provided with these two products.

The PDCare, PhysioCare and DermaCare lasers will not emit laser light unless it is pressed firmly against your skin. That being said you should never look directly into the diodes, and you should NOT use the device over or near your eyes.

With correct usage and servicing every 3-4 years, your SYMBYX laser should last for many years. Every laser is guaranteed to emit the correct therapeutic dosage over its entire life, provided that all instructions are carefully followed.